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Terms and Conditions
Disclosure - First Rate Tickets acts as an intermediary between buyers and ticket brokers to facilitate the purchase and sale of event tickets and as such, First Rate Tickets not only sells tickets on the secondary market but also facilitates ticket sales between the buyers and other ticket brokers. The following are the rules or "Terms" that govern use of the FirstRateTickets.com Web site ("Site") by you, the user of the Site ("User"). By using or visiting the Site, User expressly agrees to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the Site. FirstRateTickets.com.com reserves the right to change these Terms at any time, effective immediately upon posting on the Site. If User violates these Terms of Use, FirstRateTickets.com may terminate User's access to the Site, bar User from future use of the Site, cancel User's ticket order, and/or take appropriate legal action against User. User is bound to the terms posted at the time of purchase.
Orders - Orders through FirstRateTickets.com will be fulfilled by either the company or any other broker that we may have a business relationship. All sales are final. Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed, tickets will be honored for the rescheduled date. New tickets will not need to be issued. If an event is cancelled without a rescheduled date, User will contact us within a 4 month period from time event is cancelled and will ship unused tickets to First Rate Tickets at Users expense. First Rate Tickets is not responsible for any tickets that are lost during this time that User is shipping tickets back to First Rate Tickets and we encourage User to use a safe method of shipment. User will receive a full refund minus any shipping, handling or insurance costs First Rate Tickets will NOT issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When User receives tickets, User should keep them in a safe place. Please note that direct sunlight or heat may damage tickets.
Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. If equivalent or better seat locations are available at the same price, and User has chosen to be automatically upgraded, the Fulfilling Broker will fill the order with the alternative seat locations. If User is automatically upgraded, User's credit card will be charged at the time the order is received and User will be contacted for notification of the new seat locations. If User has not chosen to be automatically upgraded, a representative from the First Rate Tickets may contact User to discuss alternative seat locations, and User's credit card will not be charged until we have received permission from User to fill your order with alternative seat locations. Also User should keep First Rate Tickets "TICKET GUARANTEE".
In Order to protect our users from fraud, a user may be required to provide additional proof of identify on any order. Proof of identity may include but is not limited to a signed credit card authorization and/or photocopies of notarized public documents such as a state driver's license or federal passport. If and when it is necessary to meet a representative of First Rate Tickets for delivery of tickets representative may ask to see a form of identification but not limited to the following: passaport, government ID, military ID, state issued ID, and drivers license.
All orders are shipped via User's chosen shipping method to the billing address of User's credit or to the alternate shipping address indicated by User. Most orders are processed the same business day in which they are received. Orders placed after business hours may be processed on the next business day. For certain events, tickets may not be available for immediate shipment. In this case, a representative from First Rate Tickets will contact User with notification of an approximate shipping date. Tickets will be shipped when available, and choice of an expedited delivery method does not guarantee that tickets will be shipped immediately. All shipments will require a signature at the point of delivery there are no exceptions to this rule. If signature can not be provided this may void First Rate Tickts "TICKET GUARANTEE". Customers outside of the United States must choose an International Delivery option. If any other option is chosen for an order outside the United States, the shipping cost may be adjusted by the First Rate Tickets after the order is placed to use the International Rate.
Pricing - Tickets sold through our site are from a secondary market, tickets are being resold in many cases above the price or "face value" listed on the ticket. FirstRateTickets.com and its participating brokers are not directly affiliated with any performer, sports team, or venue and we are not acting in any way as primary box office. First Rate Tickets considers face value of ticket to include any additional fees that have been charged by primary box office.
FirstRateTickets.com cannot confirm the price of an item until you order; however, the Fulfilling Broker does NOT charge your credit card until after the ticket has been secured. Despite FirstRateTickets.com's best efforts, a small number of the items listed on the Site may be mispriced. If the tickets are owned by First Rate Tickets and tickets were mispriced we will honor the price. If however, tickets are owned by another Broker within our network and the item's correct price is higher than the stated price First Rate Tickets will not be responsible for the sale of such tickets. A representative of First Rate Tickets will contact the User in regards to any mispriced situations shipping or to cancel your order and notify you of such cancellation. First Rate Tickets is not responsible for any mispriced tickets or mis-information by any representative or software of Ticketnetwork Direct.
Prices stated on the Site do not include any state or other local taxes that may apply to User's order. All prices are in United States Dollars (USD) unless otherwise specifically stated.
Credit Card Charges.The name that will appear on your credit card statement will appear as First Rate Tickets. If you have any questions about charges on your credit card statement feel free to contact us at support@firstratetickets.com .
Permitted Use - User agrees that User is only authorized to visit, view and to retain a copy of pages of this Site for User's own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for User's personal use, unless otherwise specifically authorized by f irstratetickets.com to do so. The content and software on this Site is the property of firstratetickets.com and/or its suppliers and is protected by U.S. and international copyright laws.
Links. The Site may automatically produce search results that reference or link to third party sites throughout the World Wide Web. firstratetickets. com has no control over these sites or the content within them. Firstratetickets.com cannot guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. FirstRateTickets.com does not endorse the content of any third party site, nor do we warrant that they will not contain viruses or otherwise impact User's computer systems. By using the Site to search for or link to another site, User agrees and understands that User may not make any claim against firstratetickets.com for any damages or losses, whatsoever, resulting from use of the Site to obtain search results or to link to another site. If User experiences a problem with a link from the Site, please notify us at support@firstratetickets.com and we will investigate User's claim and take any actions we deem appropriate in our sole discretion.
Violation of the Terms - FirstRateTickets.com, in its sole discretion, and without prior notice, may terminate User's access to the Site, cancel User's ticket order or exercise any other remedy available to it.. User agrees that monetary damages may not provide a sufficient remedy to FirstRateTickets.com for violations of these terms and conditions and User consents to injunctive or other equitable relief for such violations. FirstRateTickets.com may release User information if required by law or subpoena, or if the information is necessary or appropriate to release to address an unlawful or harmful activity. Firstratetickets. com is not required to provide any refund to User if you are terminated as a user of this Site.
Copyright Policy. All text, graphics, files, applets, scripts, software and other works on the Site are the copyrighted works of FirstRateTickets.com. All Rights Reserved. Any unauthorized redistribution or reproduction of any copyrighted materials on the Site is strictly prohibited. FirstRateTickets.com and www.firstratetickets.com are protected marks of First Rate Tickets.
FirstRateTickets.com reserves the right to terminate the privileges of any User who uses this Site to unlawfully transmit or receive copyrighted material without a license or express consent, valid defense or fair use exemption to do so. After proper notification by the copyright holder or its agent to us, and confirmation through court order or admission by the User that they have used this Site as an instrument of unlawful infringement, we will terminate the infringing Users' rights to use and/or access to this Site. We may, also in our sole discretion, decide to terminate a User's rights to use or access to the Site prior to that time if we believe that the alleged infringement has occurred.
Disclaimers - FirstRateTickets.com MAKES NO ASSURANCES THAT THE SITE WILL BE ERROR-FREE, UNINTERRUPTED, OR PROVIDE SPECIFIC RESULTS FROM USE OF THE SITE OR ANY SITE CONTENT, SEARCH OR LINK THEREIN. THE SITE AND SITE CONTENT ARE DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. FirstRateTickets.com MAKES NO ASSURANCES THAT FILES USER ACCESSES OR DOWNLOADS FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. FirstRateTickets.com DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ALSO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FirstRateTickets.com WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, LOSS OF BUSINESS OR LOSS OF PROFITS OR CONSEQUENTIAL DAMAGES, WHETHER BASED UPON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT, NEGLIGENCE, PRODUCT LIABILITY OF OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
FirstRateTickets.com DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTY USERS, FirstRateTickets.com USERS, ADVERTISERS AND/OR SPONSORS ON THE SITE, IN CONNECTION WITH THE FirstRateTickets.com SERVICE OR OTHERWISE RELATED TO YOUR USE OF THE SITE AND/OR THE FirstRateTickets.com SERVICE. FirstRateTickets.com IS NOT RESPONSIBLE FOR THE PRODUCTS, SERVICES, ACTIONS OR FAILURE TO ACT OF ANY TICKET BROKER, VENUE, PERFORMER, PROMOTER OR OTHER THIRD PARTY IN CONNECTION WITH OR REFERENCED ON THE SITE.
Limitation on Liability - Except in jurisdictions where such provisions are restricted, in no event will firstratetickets.com be liable to User for any indirect, consequential, exemplary, incidental, special or punitive damages, including lost profits, even if firstratetickets.com has been advised of the possibility of such damages.
Disputes - If there is any dispute about or involving the Site, by using the Site, User agrees that the dispute will be governed by the laws of the State of Connecticut without regard to its conflict of law provisions. User agrees to personal jurisdiction by venue in the state and federal courts of the State of Connecticut, City of Hartford.
Indemnity - User agrees to indemnify and hold FirstRateTickets.com, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of User's use of the Site, including also User's use of the Site to provide a link to another site or to upload content or other information to the Site.
Registration - Certain areas of the Site are provided solely to registered Users of the Site. Any User registering for such access agrees to provide true and accurate information during the registration process. FirstRateTickets.com and Ticketnetwork Direct reserves the right to terminate the access of Users should FirstRateTickets.com or Ticketnetwork Direct know, or have reasonable grounds to suspect that a User has entered false of misleading information during the registration process. ALL REGISTERED USERS MUST BE OVER EIGHTEEN (18) YEARS OF AGE. Children under the age of eighteen (18) shall not be permitted to register. firstratetickets.com reserves the right to require valid credit card information as proof of legal age. FirstRateTickets.com maintains a strict online Privacy Policy and will not sell or provide User credit card information to third parties.
User Account - User will select a username and password as part of the registration process. All User account pages are protected with Secure Socket Layer (SSL) encryption. User is fully responsible for maintaining the confidentiality of their username and password. User agrees to immediately notify FirstRateTickets.com at support@firstratetickets.com should User know, or have reasonable grounds to suspect, that the username or password have been compromised. FirstRateTickets.com shall not be responsible for User's failure to abide by this paragraph. FirstRateTickets.com may, in its sole discretion, terminate the User's account for any reason. Under no circumstances shall FirstRateTickets.com be liable to any User or third party for termination of a User's account.
Third Party Advertisers - FirstRateTickets.com may allow third party advertisers to advertise on the Site. FirstRateTickets.com undertakes no responsibility for User's dealings with, including any on-line or other purchases from, any third party advertisers. FirstRateTickets.com shall not be responsible for any loss or damage incurred by User in its dealings with third party advertisers. First Rate Tickets also has the right to advertise to it's Users via e-mail provided by User. User does have the right to opt-out of such advertising either by contacting First Rate Tickets via e-mail at support@firstratetickets.com , calling our customer service 801.349.2544 or by opting out through our e-mail advertising.
Privacy Policy - This privacy policy (Privacy Policy) covers FirstRateTickets.com' treatment of personal or personally identifiable information (Personal Information) that may be collected when User is on the Site and when User uses FirstRateTickets.com services. This Privacy Policy does not apply to the practices of companies or individuals that FirstRateTickets.com does not own or exercise supervisory control over, or to third party advertisers on the Site. FirstRateTickets.com may collect Personal Information when User uses certain services on the Site or when User visits cookie-enabled web pages. FirstRateTickets.com may also log your IP address when User accesses the Site. FirstRateTickets.com uses this Personal Information to fulfill requests for our services or products, to contact Users regarding changes to our Site or our business, and to customize the content that User might see on the Site.
FirstRateTickets.com may also use "cookie" files to better service User needs by creating a customized template or web page to the Site. FirstRateTickets.com will not sell or rent User's Personal Information to any individual, business or government entity unless requested by User or if FirstRateTickets.com is required to respond to court orders, subpoenas or other legal process. FirstRateTickets.com reserves the right to amend this policy at any time. FirstRateTickets.com will contact registered Users by email or shall post a notice of changes in its Site, when and if the terms of this policy are amended.
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